Privacy Policy

At Berlinger-Haus UK we have respect for your privacy. We collect information about you when you register and each time you buy from or email us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.berlinger-haus.co.uk, including any other media form, media channel or mobile website, related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We ensure that all information protection and customer legislation standards are met when handling any of your personal information. We are committed to protecting your privacy and the security of all the information that you provide us with.

What do we do with the collected information?

Placing an order

The information you provide us with is required to process your order; including taking the payment and delivering the goods. We may also need to contact you if we need to discuss any aspect of your order, for example, stock delays, discontinued products, recalls, or if we believe you have ordered incorrect items.

We need to carry out age verification if you purchase any knives or bladed items. For more information, please review our Sale of Age Restricted Goods Policy

When you participate in a competition, prize draw, giveaway or offer the information obtained will be used to administer competitions and selecting and contacting prize winners.

Marketing

We are working hard to bring you good value and also to introduce interesting new products. To help you keep up to date, we publish a regular newsletter. We hope that you find this useful.
If you would prefer not to receive further emails you may unsubscribe at any time. You may unsubscribe easily by clicking the unsubscribe link in our email, or by emailing us. This will permanently remove you from our Offers/News mailing list.
You may order from us as many times as you like in the future – and you will never receive another Offers/News email.
(you may receive an email from us if we have a query concerning an order in progress – but that is all) If you wish to be reinstated on our Offers list, at any time, you will need to give us another email address.
We are unable to re-activate unsubscribed email addresses.

Who do we share your data with?

We sometimes share your data with trusted third parties.
We will only provide the information needed by the third party to perform their service under a specific contract.
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will be deleted or transferred back to us.

Partners we work with and where sharing your data is essential for complying with our commitment to deliver your goods:

Royal Mail
DHL
TNT/FedEx
InOut
Speedy
Paladium Line EOOD

Use of Cookies

We use cookies on this Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.

Last Updated on 10/10/2023